Services  

Specialist Referral Process and Policy Statement (PDF) Appeals Process and Policy Statement (PDF) Appeals P&P Member Rights (PDF) Patient FAQs Member Public Request for UM Criteria: PDFs\MEMBER AND PUBLIC REQUEST FOR UM CRITERIA (PDF) IInterpreter Services  IIPA provider office will contact the sign language interpreter within 3 days of the scheduled appointment. IPA utilizes the services of Goodwill of Long Beach 562-435-3411. IPA provider office will provide interpreters for non-English and limited English speaking members when timely notified. IPA can utilize the services of SMBP, Health Services Inc.