CONTACT
URGENT CARE
Patient FAQs
How do I contact Bay Area Community Medical Group?
Telephone Customer Services: 310-417-5900
Member Services: 310-417-5959
email: CustomerService@BayArea.com
What do I need to do if I need to see a specialist?
Contact your primary care physician; if appropriate your PCP
will submit an authorization.
will submit an authorization.
Who do I contact if I receive a bill?
Contact Customer service at 310-417-5900.
What do I need to do if I want to change my Primary Care Physician?
If you are a member of a Medicare based HMO, please contact your Health Plan at the
number on your card for assistance. If you are covered through your employer, please
contact your employer as changes may have to be requested through your employer.
number on your card for assistance. If you are covered through your employer, please
contact your employer as changes may have to be requested through your employer.
Who do I contact for status of my authorization?
If your Primary Care Physician has submitted an authorization and you have not received
a response, please contact Customer service at 310-417-5900.
a response, please contact Customer service at 310-417-5900.
Who do I contact if my authorization has been denied?
Please contact your HMO with the information provided on the denial letter.
Who do I contact if my authorization has expired?
Contact Customer service at 310-417-5900.
Who do I contact to determine if a service is covered under my HMO Plan?
Please contact your HMO regarding benefits and co-payment information.
Who do I contact in case of an emergency?
In the event of a life threatening emergency dial 911, go to the nearest Emergency Room
or contact your Primary Care Physician.
or contact your Primary Care Physician.
Where can I obtain a provider roster, insurance or provider information?
Please see available links for this information on the main page of this website under
Accepted Health Plans.
Accepted Health Plans.
How can I file a formal complaint against a doctor/office staff?
Please contact Member Services at (310) 417-5959